Is There Anything I Can Do For You?

Does that sentence sound familiar?

This is what I often hear when I call for service, be it telecommunications, IT helpdesk, banks etc..

I have no issue with that statement, but I find it insulting when it is used as a standard text or closing statement with your customers. More often than not, my problem would not be solved before they happily ask me " Is there anything else, Miss?" I really want to tell them "No, don't offer to help on other issues, please fix my current issue FIRST."

How can companies train their employees to say this line when they have obviously not helped to customers' current problem? What makes them think that they can solve my next problem if they cannot solve my first problem? I give up... this was the conversation that took place this morning.

"Hello, how can I help you?"

After explaining the problem with my laptop, this was the reply: "Oh, it appears that this can be a problem with your laptop configuration. You need to call back the SAME number and press 1 instead of 2".

Alright, I didn't want to argue and said "OK."

Then it came " Is there anything else I can help you with, Miss?"

Feeling naughty, I said this: "Yes, can you transfer the line?"
"No I cannot, you need to call back the same number and press 1"

Duh......... if you cannot help then don't ask to help. Such standard text should be used sparringly, and used only in the right context, not as a acceptable closing statement!

Sigh, don't they ever learn?